BILLING

Is it safe to use my credit card on your site?

Yes! Shoppyb.com understands that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.

What forms of payment do you accept?

Shoppyb.com currently accepts Visa, MasterCard, Discover, American Express, Apple Pay, AmazonPay, Sezzle and PayPal for all orders.

How is billing done for Paypal?

Customers who sign up for a PayPal account must sign a Billing Agreement which will authorize the merchant to take out their payments directly from their PayPal account. Only then can the customer be able to control how to pay for their purchases. For detailed information, customers can contact PayPal customer service by calling 888-221-1161. Q: What is PayPal? PayPal is a payment method for online purchases enabling buyers and businesses to send and receive money online. As of today, PayPal has over 100 million member accounts in 190 countries and regions. One advantage of using PayPal payment method is that it offers faster, safer and easier checkouts and promises to protect customers from revealing their credit card and other financial information to the merchant.

When placing an order, I got an error message stating that there has been an authorization failure. What went wrong?

Please double check the credit card number and expiration date on your card. Also, please be aware that Shoppyb.com currently accepts Visa, MasterCard, Discover, and American Express for credit card payment.

How does Sezzle work?

Installments by Sezzle allows you to purchase in four equal installments, due every 2 weeks. For example, if you purchase an item for $200, you pay 4 installments of $50. There is no additional cost to use Installments by Afterpay as long as you pay on time. All of your payments are interest-free and you will receive your order right away.

Pay for your purchases over four simple installments! Pay for your purchase over four equal installments, due every two weeks. Installments by Sezzle makes it simple to pay over time. Buy what you want today, pay for it in four equal installments, interest-free.

SHIPPING

How long does it take for me to get my shipment?

Pretty You’Nique Boutique uses USPS to ship our packages within the United States. Shipping averages approximately 1-7 business days (unless otherwise stated).

Where is the package shipped from?

Jacksonville, Florida.

How do I handle lost or stolen packages?

Since Pretty You’Nique Boutique is NOT responsible for damaged, lost or stolen packages, you would need to contact USPS directly at1 (800) 275-8777 and provide your tracking details. If USPS has confirmed your package as damaged, lost or stolen, please initiate a package claim with USPS.

RETURNS

Want to return my purchase! What should I do?

Submit a return request to support@shoppyb.com

Buyer is responsible for contacting support@shoppyb.com to initiate the return process.

If for any reason you are not happy with your purchase, you must contact us to initiate the return of your merchandise 7 days of the delivery of your product. After 7 days from the point of delivery, no returns/exchanges shall be accepted.

A restocking fee of 20% will be applied and the difference will be provided on a store credit ONLY.

In order to correctly process your return, the products must be returned in perfect condition, along with all original packaging, all boxes or bags, and all tags, if present. Items that do not meet the criteria will be denied and returned to the sender or assessed a $5 fee for each branded box not returned.

Non-Returnable Items: ALL Beauty Products, Surprise Bundle Boxes, Clearance Items, Buyer is responsible for shipping cost of return(s)

How long does it take for me to get a store credit for a return or damage?

Please allow up to 7-10 business days from the time you mail your order for the return or exchange to be processed. An email will be sent to you once the return or exchange has been processed.

MISCELLANEOUS

How can I get assistance if I need it?

Quick and Easy Solutions – We’re Here to Help You! Email support@shoppyb.com for any order or product related questions. We look forward to helping you with your inquiry. We respond to email messages in the order that they are received, and we will respond to your email as quickly as possible.

How do I unsubscribe from any of your mailing lists?

Follow the instructions provided on the bottom of an email from our e-Newsletter to unsubscribe.

How can I write a review on a product?

You can write a product review on any product page. Simply scroll down on the product page and underneath the “Reviews”, you will see a button to “Write A Review” to add your comments.

How can I purchase a gift card?

Gift Card can be purchased by adding the gift card amount desired to you cart| Promotional offers do not apply to gift card purchases.